Policies and procedures |
Pilates payment policy
Please note that the following payment policies are in place to minimize disruption to our clients and as a courtesy to our trainers who are compensated on a per client basis.
We ask that you pay full payment at the time of booking for all Pilates studio sessions (Private, Duet, Small group). Please note, session payments are non-refundable. Bookings will not be confirmed until full payment has been received. Casual pass purchases are accepted for established classes such as UniFIT Pilates, however all payments must be received prior to the start of each class.
Small group sessions fees are quoted per group collectively, not per person.
Group session payments are preferred upfront in one single payment.
In the event that one partner of the duet is unable to attend their scheduled session, the remaining partner can select from the following options:
- chose to cancel the session – with no cancellation fee
- organise their own replacement partner
- upgrade to a ‘Non-partnered duet session'
Appointments
Appointments are required for all studio sessions (Private, Duet, Small group). It is a good idea to make appointments and bookings well in advance as places are limited. We would encourage that you arrive 10mins early in order to get settled and prepared for your session (i.e. allow sufficient time should you need to change your clothes). Sessions will finish on time, regardless of a late start (this respects the following clients, preventing any delay to their appointment).
We recommend that you avoid bringing valuables, as we, UQ Pilates can not ensure their safety, and we will not be held responsible for damage or theft of them.
Duet appointments
We ask that you schedule an initial individual private session with your Pilates instructor before commencement in duet sessions. This provides your instructor an opportunity to assess your capabilities, discuss your personal Pilates goals, and plan your duet session more appropriately.
UQ Pilates would like to advise that we are not responsible for organising partners for your duet sessions. To minimise any delay in starting your Pilates sessions, we appreciate that you have pre-organised your training duet partner prior to booking your duet Pilates session(s).
Small groups
UQ Pilates would like to advise that we are not responsible for organising other members of your group. To minimise any delay in starting your Pilates group sessions, we appreciate that you have pre-organised other members of your group prior to booking your small group Pilates session(s).
We appreciate your respect in showing courtesy to fellow duet partners and group members, and provide early notification of cancellation (if un-avoidable), to minimise disruption to their scheduled sessions and payments.
Pilates cancellation policy
Please note that the following cancellation policies are in place to minimize disruption to our clients and as a courtesy to our trainers who are compensated on a per client basis.
We have a 24hr cancellation policy for all studio sessions (Private, Duet, Small group). To avoid cancellation fees, it is the client’s responsibility to contact UQ Pilates at least 24hrs in advance, should you need to reschedule or cancel your appointment. This enables us to provide another client the opportunity to take advantage of that appointment time and booking.
If you have a standing appointment, inconsistent attendance will result in the loss of that time slot regardless of 24 hour notice. Scheduling an appointment constitutes your acceptance of these policies.
Late cancellation
An appointment cancellation is considered “late” when the session is cancelled with insufficient notice (less than 24hrs). Late cancellations will be considered as a “no show,” and will be subject to the applicable cancellation proceedings and charges.
No show policy
A “no show” is someone who misses (or fails to present for) an appointment without informing UQ Pilates of their intention of not attending that session. Late cancellations (i.e. Cancellation of session with insufficient notice (less than 24hrs) will also be considered as a “no show,” and be subject to applicable cancellation proceedings. “No shows” inconvenience both the instructors, and other clients.
Any appointments cancelled or missed, with less than 24hrs notification, will result in the forfeiting of your pre-paid session in full.
Pilates studio etiquette
UQ Pilates aims to provide Pilates sessions in a friendly and encouraging atmosphere and environment.
We appreciate that our clients will:
- conduct themselves in a courteous and professional manner at all times
- switch off mobile phones and other communication devices to avoid disrupting other clients and staff of the facility
- respect our hygiene etiquette and bring a suitably sized towel along to workouts
- be respectful and courteous to staff and other clients
- avoid bringing children along to sessions, as we do not provide crèche or child minding services
- always check in to UQ Pilates Studio reception prior to starting your session